m25

At the hotel

- Receptionist: Good evening
- Customer: Good evening, I'd like a single room for one night
- Receptionist: Do you have a bonus or reservation?
- Customer: No, I haven't
- Receptionist: May I see your passport?
- Customer: Here you are
- Receptionist: Let me see... I can give you Room 312 on the 3rd floor
- Customer: Is there a bar or restaurant in the hotel?
- Receptionist: I'm sorry, there isn't, but there is a fast food restaurant next door
- Customer: Oh, I see. Is there wake-up service in the morning?
- Receptionist: No, I'm afraid not, we don't have that
- Customer: Well, how much is the room?
- Receptionist: It's 55.75 dollars a night, Sir
- Customer: (a bit angry) I think it's a bit expensive for the service you offer! Well, where are the elevators?
- Receptionist: (indifferent) I'm afraid we don't have any, you'll have to use the stairs!

Listen to the conversation and click on the right answers:

What do you think?

1. The client sounds satisfied YES / NO

2. The receptionist is helpful YES / NO

3. The hotel is rather expensive YES / NO

4. The client is going to stay for a long time YES / NO

Listening for mood

The intonation and the voice can give us a lot of information about the attitude of the speakers: we can know if someone is satisfied, happy or indifferent and this can help us a lot to understand a conversation.

In this example, you have to get some information by paying attention to the mood of the speakers.

Did you know these expressions?

- single room: a room for one person, the opposite is 'double room'

- here you are: it is what you say when you hand something to somebody

- wake up service: morning calls

- expensive: high-priced

- elevators: lifts